Jakarta, October 13, 2026 – PT Pengembangan Pariwisata Indonesia, or InJourney Tourism Development Corporation (ITDC), ranked 33rd, while PT Mandalika Grand Prix Association (MGPA) ranked 79th in the Danantara CX-100 2026. This inaugural initiative evaluates Customer Experience (CX) practices across Indonesia’s top 100 State-Owned Enterprises (SOEs).
These achievements place ITDC and MGPA among the SOEs recognized for their focus on enhancing customer experience. In the Danantara CX-100 2026 rankings, Bank Mandiri secured first place, while the top awards were presented to the 10 highest-ranked SOEs.
For ITDC, its 33rd-place ranking reflects the company’s ongoing efforts to deliver services that are increasingly accessible, comfortable, safe, and relevant to visitors, tenants, business partners, and all stakeholders across its managed destinations. Meanwhile, MGPA’s ranking demonstrates the company’s commitment to continuously improving service quality and the experience of its service users and business partners.
“This achievement serves as motivation for ITDC Group to continue making customer experience an essential part of every service development initiative. We want to ensure that every interaction with customers and partners is more seamless, responsive, and value-driven,” said Ahmad Fajar, Acting President Director of ITDC.
ITDC continues to strengthen customer experience by improving information services, destination management, service accessibility, technology utilization, and collaboration with tenants and partners. This approach is implemented to deliver a consistent experience across The Nusa Dua, The Mandalika, and Golo Mori.
“For MGPA, this achievement serves as an impetus to continuously refine service standards and build stronger relationships with all stakeholders. We are committed to listening to customer needs and translating them into tangible service improvements,” said Ananda Mikola, President Director of MGPA.
Danantara CX-100 2026 highlights the importance of customer experience in strengthening the competitiveness of SOEs. ITDC and MGPA’s inclusion in these rankings provides a foundation for both companies to further enhance service quality, strengthen customer trust, and continuously deliver better experiences.
